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Privacy Policy

A legal disclaimer

1. Overview

At XperTech, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or engage our IT support services.

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2. Information We Collect

We may collect the following personal and technical information:

  • Name, email address, phone number

  • Residential or business address

  • Payment and billing details (as required)

  • Device information (IP address, operating system, hardware details)

  • Technical logs and system data (during support sessions)

  • Any other information you provide during service delivery

 

3. How We Collect Information

We collect information via:

  • Contact forms, emails, or calls

  • Booking or service request submissions

  • On-site or remote IT support sessions

  • Cookies and website analytics tools (see section 8)

 

4. Why We Collect It

XperTech collects personal information to:

  • Provide IT support services

  • Respond to enquiries and service requests

  • Maintain records of service history

  • Send updates, alerts, or invoices

  • Comply with legal and regulatory obligations

 

5. Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose it:

  • To service providers (e.g. hosting, email, cloud backup providers) under strict privacy obligations

  • If required by law or a court order

  • To your authorised representatives (with your permission)

We ensure that all third-party partners are contractually obligated to protect your information.

 

6. Overseas Disclosure

XperTech does not disclose or store your personal information outside of Australia.

All personal data we collect is securely stored and processed using infrastructure located within Australia, including our cloud services, email systems, and data backup solutions. We take this approach to ensure your information is protected under Australian privacy laws at all times.

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7. Data Security

We take reasonable steps to protect your data through:

  • Secure servers and encrypted backups

  • Password-protected systems and devices

  • Role-based access control

  • Staff confidentiality agreements

Despite our efforts, no transmission or storage is 100% secure. However, we follow best practices and industry standards to minimise risks.

 

8. Cookies and Analytics

XperTech’s website uses cookies and third-party analytics tools (e.g. Google Analytics) to:

  • Improve user experience

  • Track website usage trends

  • Analyse service performance

You may disable cookies in your browser settings, but some features may not function properly.

 

9. Access and Correction

You may request to:

  • Access personal information we hold about you

  • Correct or update inaccurate or outdated information

We will respond to your request within a reasonable timeframe and may ask for identity verification.

 

10. Data Breaches and Notification

In compliance with the Notifiable Data Breaches (NDB) scheme, if a data breach is likely to result in serious harm, XperTech will:

  • Promptly assess the situation

  • Contain and remediate the breach

  • Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required

We maintain an internal Data Breach Response Plan to handle such incidents with urgency and transparency.

 

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. We encourage you to review it regularly. The most recent version will always be posted on our website with the effective date.

 

12. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact us. 
 

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